Terms & Conditions
Effective Date: 29-12-2025
Introduction
This website is operated by QJ Global Group LLC, trading as Osairo (“we”, “us”, or “our”). We provide this website and all related information, products, and services available through it (collectively, the “Services”) to you, subject to your acceptance of these Terms and Conditions.
By accessing our website or purchasing products from us, you agree to be bound by these Terms and Conditions, together with any related policies referenced on this website, including our Privacy Policy, Shipping Policy, and Returns Policy. These Terms apply to all visitors, customers, and other users of the website.
Please read these Terms carefully before using our website or services. If you do not agree to these Terms, you must not access the website or use any of our services.
Changes to the Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, or legal requirements. When changes are made, the Effective Date at the top of this page will be updated.
Your continued use of the website or services after any updates are published constitutes acceptance of the revised Terms.
Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law.
Online Store Platform
Our online store is hosted on Shopify Inc., which provides the secure e-commerce platform that enables us to display products, process orders, and support secure transactions.
Transparency and Consumer Information
We aim to provide clear and accurate information about our business and services, including details relating to our business identity, contact information, product availability, pricing and billing practices, shipping timeframes, returns and refunds, and customer support.
By using our website and services, you acknowledge that this information is provided through these Terms and related policies.
Section 1 – Online Store Terms
By using this website, you confirm that you are legally able to enter into binding contracts under applicable Australian law.
You agree not to use the website or any products purchased from us for any unlawful, fraudulent, or unauthorised purpose, and to comply with all applicable laws and regulations in Australia.
You must not upload, transmit, or distribute any malware, viruses, malicious code, or harmful scripts that may interfere with, disrupt, or compromise the security, functionality, or operation of the website or our systems.
Any actual or suspected breach of these Terms may result in suspension or termination of access to the website or services, where reasonably necessary to protect our business, customers, or platform integrity. Where required by law, such matters may be reported to relevant authorities.
We may restrict or deny access to the website or services where reasonably necessary to protect our operations, users, or legal obligations. This does not affect any rights you may have under the Australian Consumer Law.
Section 2 – General Conditions
We reserve the right to refuse service where reasonably necessary, including in cases of suspected fraud, misuse of the website, abusive behaviour, policy violations, or risks to our operations or customers. Any refusal or cancellation of confirmed orders is subject to the limitations and consumer protections set out in Section 6 and the Australian Consumer Law.
You acknowledge that information you submit to the website, excluding payment card information, may be transmitted across various networks and may require technical adaptations to connect with different systems.
Payment card information is always processed securely by authorised third-party payment service providers using industry-standard encryption and security protocols.
You must not reproduce, duplicate, copy, sell, resell, exploit, or misuse any part of the website, services, content, product listings, images, or branding without our prior written consent.
You must not interfere with, attempt to bypass, or compromise any security, technical, or protective features of the website, including systems designed to protect user data, verify transactions, or maintain platform stability.
Section headings are provided for convenience only and do not affect the interpretation of these Terms.
Section 3 – Accuracy, Completeness and Timeliness of Information
We take reasonable care to ensure that information on our website is accurate and up to date. However, information on the website may occasionally be incomplete, inaccurate, or outdated.
The content on this website is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without considering additional sources of information. Any reliance on information provided on this website is at your own discretion.
From time to time, the website may contain historical information. Historical information is provided for reference purposes only and may not reflect current offerings or conditions.
We reserve the right to update, modify, or remove website content at any time. We are not required to update information unless required by applicable law.
Nothing in this section is intended to exclude or limit any rights you may have under the Australian Consumer Law.
Section 4 – Modifications to the Service and Prices
Prices for products may change from time to time. Any price changes will not affect orders that have already been accepted and confirmed.
We may modify, suspend, or discontinue the website or any part of the services where reasonably necessary for operational, technical, or legal reasons.
To the extent permitted by law, we are not liable for modifications, price changes, suspension, or discontinuation of services. This does not affect any rights or remedies you may have under the Australian Consumer Law.
Section 5 – Products and Services
Certain products or services may be available exclusively through this website and may be offered in limited quantities.
Product availability, descriptions, images, and pricing are subject to change at any time. We take reasonable steps to display product information accurately; however, variations in device displays, screen settings, or lighting conditions may affect how products appear online.
We reserve the right to limit the sale of products or services where reasonably necessary for operational, legal, or logistical reasons. This may include limiting quantities, restricting sales to certain regions, or discontinuing products.
All returns and refunds are governed by our Refund & Return Policy and by your rights under the Australian Consumer Law.
We do not guarantee that products or services will meet individual preferences or expectations beyond what is required by law. Any errors or omissions in product information will be corrected where reasonably practicable.
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse or cancel an order only where reasonably necessary, including in cases of suspected fraud, unauthorised activity, material errors in pricing or product information, or other legitimate operational or legal reasons.
Order limits may apply per customer, household, payment method, billing details, or delivery address.
If an order is cancelled or materially changed, we will make reasonable efforts to notify you using the contact details provided at checkout. It is your responsibility to ensure that your billing, delivery, and contact information is accurate and up to date.
We may restrict or refuse orders that appear to be placed for commercial resale, distribution, or other unauthorised commercial purposes.
You agree to provide complete, accurate, and current account, billing, and payment information for all purchases made through the website, and to promptly update this information as needed to allow us to process transactions and contact you when required.
Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law.
Section 7 – Optional Tools
From time to time, we may provide access to third-party tools or services that are offered for your convenience and that we do not control or manage.
These tools are provided on an “as available” basis. We do not make any warranties, representations, or guarantees regarding the availability, functionality, or performance of optional third-party tools.
Your use of optional tools is at your own discretion. You are responsible for reviewing and agreeing to the terms, conditions, and privacy practices of the relevant third-party provider before using such tools.
We are not responsible for any issues, losses, or damages arising from your use of optional third-party tools, to the extent permitted by law.
Any new features, services, or tools introduced in the future will be subject to these Terms and Conditions unless stated otherwise.
Section 8 – Third-Party Links
The website may contain links to third-party websites, products, or services that are not operated or controlled by us.
We do not guarantee the accuracy, reliability, or completeness of information provided by third parties and are not responsible for examining or evaluating third-party content.
Any access to third-party websites or use of third-party products or services is at your own discretion and subject to the terms, conditions, and privacy practices of the relevant third party.
We are not responsible for any loss, damage, or issues arising from interactions with third-party websites or services, to the extent permitted by law.
Any complaints, claims, or disputes relating to third-party products or services must be directed to the relevant third-party provider.
Section 9 – User Comments, Feedback, and Other Submissions
If you submit feedback, ideas, suggestions, reviews, or other content to us, whether at our request or voluntarily, you grant us a non-exclusive, royalty-free right to use, reproduce, publish, distribute, and display that content for lawful business purposes.
We are not required to treat submissions as confidential, provide compensation, or respond to any submission.
We may monitor, moderate, edit, or remove user-generated content where reasonably necessary, including content that is unlawful, misleading, offensive, defamatory, infringes intellectual property rights, contains harmful material, or violates these Terms.
You agree that any content you submit will not infringe the rights of any third party, including intellectual property, privacy, or other proprietary rights, and will not contain unlawful, abusive, obscene, or malicious material.
You must not impersonate another person, use misleading contact details, or misrepresent the origin of any submission. You remain responsible for the content you submit.
Nothing in this section limits any rights or obligations under Australian law.
Section 10 – Personal Information
The submission of personal information through this website is governed by our Privacy Policy.
Our Privacy Policy explains how personal information is collected, used, stored, disclosed, and protected, as well as the rights available to you under Australian privacy law.
By using this website or placing an order, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.
Section 11 – Errors, Inaccuracies, and Omissions
From time to time, information on the website or within the services may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct errors, inaccuracies, or omissions and to update or modify information where reasonably necessary.
If an error affects an order you have placed, we may cancel or adjust the order and will provide appropriate notice and remedies in accordance with the Australian Consumer Law.
We are not required to update information unless required by law. Any stated update or refresh date should not be interpreted as confirmation that all information has been updated.
Section 12 – Prohibited Uses
You must not use this website or its content for any unlawful, fraudulent, harmful, or abusive purpose, or in any manner that violates applicable laws or regulations in Australia.
You must not infringe upon our intellectual property rights or the rights of any third party.
You must not harass, abuse, threaten, defame, harm, or discriminate against others, including on the basis of gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability.
You must not submit false, misleading, or deceptive information.
You must not upload, transmit, distribute, or introduce viruses, malware, harmful scripts, or other code that may compromise the security, functionality, or performance of the website or related systems.
You must not collect, monitor, scrape, or attempt to access personal information of other users without authorisation.
You must not engage in spamming, phishing, crawling, scraping, or any activity that interferes with the operation or integrity of the website or its infrastructure.
You must not attempt to bypass, disable, interfere with, or compromise any security features, access controls, or protective mechanisms used by the website.
We may suspend or terminate access to the website or services where reasonably necessary to protect security, users, platform integrity, or to comply with legal obligations. This does not affect any rights you may have under the Australian Consumer Law.
Section 13 – Disclaimer of Warranties and Limitation of Liability
We do not guarantee that access to the website or services will be uninterrupted, timely, secure, or error-free.
The website, services, and products are provided on an “as available” basis. To the extent permitted by law, we do not make warranties or representations beyond those required under the Australian Consumer Law.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies that cannot be excluded under the Australian Consumer Law.
To the extent permitted by law, QJ Global Group LLC, trading as Osairo is not liable for indirect, incidental, special, or consequential loss or damage arising from the use of, or inability to use, the website, services, or products.
Where liability cannot be excluded under the Australian Consumer Law, our liability is limited to the remedies required by law, including repair, replacement, refund, or re-supply, as applicable.
We are not responsible for losses arising from service interruptions, technical issues, delays, content inaccuracies, or reliance on information made available through the website, except where required by law.
Section 14 – Indemnification
You agree to indemnify QJ Global Group LLC, trading as Osairo, to the extent permitted by law, against reasonable claims, losses, damages, or expenses arising directly from your breach of these Terms or your misuse of the website or services.
This indemnity does not apply to claims arising from our own business operations, operational errors, compliance obligations, or any matters for which we are responsible under applicable law.
This indemnity applies only to the extent permitted by law and does not limit or exclude any rights or remedies available to you under the Australian Consumer Law.
Section 15 – Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable law, that provision will be severed to the extent necessary.
The remaining provisions will continue in full force and effect and remain valid and enforceable.
Section 16 – Termination
These Terms apply unless and until terminated by you or by us.
You may terminate this agreement at any time by discontinuing use of the website and services.
We may suspend or terminate your access to the website or services where reasonably necessary, including in cases of breach of these Terms, misuse of the services, or where required to comply with legal obligations or protect platform integrity.
Any obligations or liabilities incurred prior to termination, including payment obligations and responsibilities that by their nature are intended to survive termination, will continue to apply.
Termination of access does not affect any rights or remedies available to you under the Australian Consumer Law.
Section 17 – Entire Agreement
These Terms and Conditions, together with all policies and notices published on this website, constitute the entire agreement between you and QJ Global Group LLC, trading as Osairo, regarding your use of the website and services.
They supersede and replace any prior or contemporaneous agreements, communications, or understandings, whether written or oral, relating to the subject matter of these Terms.
The failure by us to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision unless expressly stated in writing.
If any ambiguity arises in the interpretation of these Terms, the provisions will be interpreted in a fair and reasonable manner consistent with applicable Australian law.
Section 18 – Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Australia.
Any dispute, claim, or proceeding arising out of or relating to your use of the website, the services, or these Terms may be brought before a competent court, subject to any mandatory consumer protection rights you may have under the Australian Consumer Law.
Nothing in this section excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law.
Section 19 – Changes to the Terms and Conditions
You may review the most current version of these Terms and Conditions at any time on this page.
We may update or modify these Terms from time to time to reflect changes to our services, business practices, or legal requirements. Any changes will be effective once published on the website, as indicated by the updated Effective Date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you should discontinue use of the website and services.
Business information
Brand Name: Osairo
Owned and Operated By: QJ Global Group LLC
D-U-N-S-Number: 144915376
Address:
1201 North Market Street
Suite 111
Wilmington, DE 19801
United States
Contact details
Email: support@osairo.com
Phone: +61 480 008 214
Customer service
Support hours: Monday to Friday, 8:00 am – 5:00 pm (Australian Eastern Time)
We aim to respond within 24 hours.