Privacy Policy

Effective Date: 29-12-2025

Introduction

This Privacy Policy explains how QJ Global Group LLC, trading as Osairo (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you visit our website, place an order, use our services, or otherwise interact with us.

“You” and “your” refer to any visitor, customer, or individual interacting with our website or services.

We handle personal information to operate our business, provide products and services, meet our legal and regulatory obligations, and protect the security and integrity of our operations, in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

Your use of our website or services does not mean that all processing is based on consent. Where required, consent will be sought separately, for example in relation to marketing communications or certain cookies and tracking technologies. Additional choices and rights are explained later in this Privacy Policy.

If you do not wish to provide personal information required to deliver our services, you may be unable to access certain features or complete a purchase.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, internal practices, or requirements under Australian privacy law.

When updates are made, the Effective Date above will be revised and the updated version will be published on this page.

Privacy Entity Information 

For the purposes of the Australian Privacy Act 1988 and the Australian Privacy Principles, QJ Global Group LLC, trading as Osairo, is the APP entity responsible for the handling of your personal information.

As the APP entity, we determine how and why personal information is collected, used, stored, and disclosed in connection with our website and services.

Our contact details are:

Brand Name: Osairo
Owned and Operated By: QJ Global Group LLC
Email: support@osairo.com
Phone: +61 480 008 214

Address:
1201 North Market Street
Suite 111
Wilmington, DE 19801
United States

If you have questions or concerns about how your personal information is handled, or if you wish to exercise your rights under Australian privacy law, you may contact us using the details above.

How We Collect and Use Personal Information

To provide our services, we collect personal information from multiple sources. The specific information collected depends on how you interact with our website, place orders, create an account, or contact customer support.

Personal information is used to operate our business, process and fulfil orders, communicate with you, comply with legal obligations under Australian law, enforce our terms and policies, prevent fraud, maintain the security of our services, and improve the overall user experience.

Information We Collect Directly From You

Personal information you provide directly may include your name, email address, phone number, billing and delivery address, order details, payment confirmation, and account login information if you choose to create an account.

We may also collect information about products you view, save, or add to your cart, as well as any messages, attachments, or photos you submit when contacting customer support.

Certain features of the services require specific personal information to function properly. If you choose not to provide required information, some parts of the services may be unavailable or limited.

Collection Notice 
When we collect personal information, we generally collect it directly from you (for example, when you place an order, create an account, contact support, or subscribe to marketing). We may also collect information from our platform and service providers (such as Shopify, payment providers, analytics, and advertising partners) to operate and secure our services.
We collect personal information for purposes including order processing and fulfilment, customer support, fraud prevention, service operation, marketing (where permitted), and compliance with legal obligations. If you do not provide certain required information, we may be unable to process your order or provide specific services.
We may disclose personal information to service providers (including overseas recipients) where necessary to operate the website and provide our services. You can request access to, or correction of, your personal information, and you can make a privacy complaint using the contact details in this Privacy Policy.

What Personal Information We Collect

The types of personal information collected depend on how you interact with the website and services.

Personal information refers to information or an opinion that identifies you, relates to you, describes you, or can reasonably be associated with you, in accordance with Australian privacy law.

Information We Collect through Cookies

We automatically collect certain information about your interactions with our services through cookies and similar technologies. This usage data may include device type, operating system and browser, IP address and approximate location, network and connection data, pages visited, actions taken on the website, referral sources, and click behaviour.

This information is used to operate, secure, and improve our services, analyse performance, and enhance functionality.

You may manage or disable cookies through your browser settings at any time. Please note that disabling cookies may limit certain features or affect the functionality of the website.

Information We Obtain from Third Parties

We may receive personal information from third-party service providers who support the operation of our website and services.

This may include information from platform providers such as Shopify, payment service providers who process transactions and provide payment confirmations, and analytics or marketing partners who assist with website performance measurement and service optimisation.

When you interact with our website, communications, or advertisements, information may be collected automatically through technologies such as cookies, pixels, web beacons, software development kits, or similar tools used by us or our service providers.

Any personal information obtained from third parties is handled in accordance with this Privacy Policy. 

We are not responsible for the privacy practices of third-party websites or online platforms that you choose to visit via external links. These third parties operate independently and have their own privacy policies.

This does not apply to service providers engaged by us to support the operation of our services, who are subject to contractual and confidentiality obligations.

How We Use Your Personal Information

Providing Products and Services

We use personal information to operate and deliver our services, including processing payments, fulfilling orders, arranging shipping, sending order-related notifications, creating and maintaining customer accounts where applicable, and assisting with returns or other service requests. This may also include enabling optional features such as product reviews.

Marketing and Advertising

We may use personal information to send marketing communications by email, SMS, or other permitted channels, and to display relevant advertisements on our website or through external platforms.

We work with analytics and advertising service providers, such as Google Ads and Klaviyo, to measure performance, improve relevance, and better understand how users interact with our content. These providers receive limited analytical or behavioural data necessary to perform these functions and do not receive payment information or sensitive personal data.

You may opt out of receiving marketing communications at any time by using the unsubscribe option provided in our messages or by contacting us.

Security and Fraud Prevention

Personal information may be used to detect, investigate, prevent, and respond to fraudulent, unauthorised, or suspicious activity, and to protect the security and integrity of our services.

If you create an account, you are responsible for maintaining the confidentiality of your login details. If you believe your account has been compromised, you should contact us as soon as possible.

Communicating With You

We use personal information to respond to enquiries, provide customer support, and communicate with you about orders, deliveries, returns, service updates, or other matters related to your use of our services.

This processing is necessary to provide reliable service and to manage our relationship with you.

Cookies

Cookies and similar technologies are used to operate, secure, and improve our website and services. These technologies help enable essential functionality, remember preferences, support analytics, and understand how visitors interact with the website.

Our e-commerce platform may place cookies that are required to operate the online store. For more information about Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies

We also work with trusted analytics and advertising partners, such as Google Ads and Klaviyo, who may use cookies or similar technologies to measure performance, personalise content, and display relevant advertisements.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or availability of parts of the website.

Your Cookie and Tracking Choices

You have choices regarding the use of cookies and similar technologies that are used for analytics, advertising, and website functionality.

Some cookies and tracking technologies may involve the use of limited device or browsing information to measure performance, analyse usage, or display relevant advertisements through trusted partners such as Google Ads or Klaviyo.

Managing Cookies Through Your Browser

You can manage, block, or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of parts of the website.

Advertising and Analytics Preferences

The availability of opt-out tools and advertising preference mechanisms may depend on your location, browser, device, and the platforms you use.

Industry opt-out tools referenced above are provided by third parties and may not apply to all users or regions. You may also manage advertising and analytics preferences through your browser settings or the privacy controls offered by relevant platforms.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our services, meet legal obligations, and conduct our business in accordance with Australian privacy law.

This may include disclosure to service providers, business partners, affiliates, and authorities as described below.

Overseas Disclosure of Personal Information

We may disclose personal information to service providers, platform providers, and other third parties located outside Australia where this is necessary to operate our website and services.

These overseas recipients may be located in the United States and other countries where our service providers or platform partners operate.

Personal information may be disclosed overseas for purposes such as website hosting, payment processing, order fulfilment, analytics, customer support, marketing services, fraud prevention, and technical infrastructure support.

Safeguards for Overseas Disclosures

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that those recipients handle personal information in a manner consistent with the Australian Privacy Principles, including through contractual obligations, data protection agreements, and platform compliance requirements.

Where required by law, we remain accountable for the protection of personal information disclosed overseas.

Categories of Personal Information Disclosed

Personal information may also be disclosed when you request or authorise us to do so, such as when placing an order, using integrated third-party services, or interacting with external platforms.

We may disclose personal information within our corporate group or affiliated entities for internal business operations.

In certain circumstances, personal information may be disclosed in connection with corporate transactions, including mergers, acquisitions, restructures, or asset sales.

We may also disclose personal information where required or authorised by law, including to comply with legal obligations, respond to lawful requests, enforce our policies, prevent fraud, or protect the rights and safety of individuals.

Additional Information

We do not create, derive, or use inferences from personal information to profile, predict, or evaluate individuals.

We do not sell personal information. Personal information is not disclosed for the purpose of inferring sensitive characteristics.

User Generated Content

Our services may allow you to submit product reviews or other user-generated content.

Any content you choose to make public may be visible to other users or visitors. Please be aware that information you voluntarily disclose in public areas of the services can be viewed, collected, or used by others.

We do not control how third parties may use, share, or store information that you choose to make public and are not responsible for the privacy, security, accuracy, or misuse of user-generated content.

Third-Party Websites and External Links

Our website may contain links to third-party websites or online platforms that are operated independently of us.

These third parties have their own privacy policies and practices, which may differ from ours. We do not control, endorse, or take responsibility for the content, privacy practices, or security of third-party websites.

If you choose to access a third-party website, you should review that party’s privacy policy and terms before providing any personal information.

Children’s Data

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that a child under the age of 13 has provided personal information to us, please contact us so that we can take appropriate steps to remove that information in accordance with Australian privacy law.

Security and Retention of Your Information

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorised access, misuse, loss, modification, or disclosure.

While we implement safeguards designed to protect personal information, no method of electronic storage or transmission over the internet is completely secure. As a result, we cannot guarantee absolute security of information transmitted or stored electronically.

Personal information is retained only for as long as reasonably necessary to provide our services, manage customer accounts, process orders, comply with applicable legal and regulatory obligations, prevent fraud, resolve disputes, and enforce our policies.

Retention periods are determined based on the nature and sensitivity of the information, the purpose for which it was collected, legal and regulatory requirements, and operational needs such as record-keeping and fraud prevention.

When personal information is no longer required, it is securely deleted or anonymised using appropriate methods.

Certain transactional and record-keeping information may be retained for as long as required or permitted under applicable tax, compliance, and record-keeping laws.

Privacy rights, including the right to request access to or correction of personal information, remain available during the retention period, subject to any legal limitations.

We may use analytics and performance tools, such as Klaviyo and Google Ads measurement tools, to understand website usage and improve our services.

Fraud detection and security monitoring are performed using appropriate platform, payment, and security controls designed to protect transactions and prevent unauthorised activity.

Payment Security

Payments made through the website are processed using secure, encrypted connections.

Payment processing is handled by PCI DSS-compliant payment service providers. We do not store full payment card numbers or security codes on our systems, and payment information is handled using industry-standard safeguards and encryption protocols.

Additional Payment Information Security

We do not store or have access to full payment card numbers, CVV codes, or sensitive authentication data.

All payment information is handled exclusively by authorised payment service providers, such as Shopify Payments or other approved providers, who securely process transactions on our behalf. These providers are certified under the Payment Card Industry Data Security Standards and ensure encrypted and secure handling of payment information.

QJ Global Group LLC, trading as Osairo does not retain, transmit, or process raw payment card data on any systems it controls.

Your Rights and Choices

You have rights in relation to your personal information under Australian privacy law.

These rights include the ability to request access to the personal information we hold about you and to request correction of information that is inaccurate, incomplete, or out of date.

Requests relating to your personal information can be made by contacting us using the details provided in this Privacy Policy. We will respond in accordance with applicable Australian privacy requirements.

Automated Decision-Making and Profiling

We do not use sensitive personal information for the purpose of inferring characteristics about individuals.

Your Rights Under Australian Privacy Law

Access to Personal Information

You may request access to the personal information we hold about you, subject to limited legal exceptions permitted under Australian privacy law.

Correction of Personal Information

You may request that we correct personal information we hold about you if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Requests and Contact

Requests relating to access or correction of personal information can be made by contacting us using the details provided in this Privacy Policy.

Email: support@osairo.com
Phone: +61 480 008 214

We will respond to requests in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. 

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Decisions relating to orders, customer accounts, fraud prevention, returns, and customer service are reviewed and handled by trained staff members.

Marketing and Advertising Choices

We may use limited personal information for analytics and advertising purposes to measure performance, improve relevance, and enhance user experience.

You may choose to opt out of receiving marketing communications at any time by using the unsubscribe option included in our messages or by contacting us.

Where advertising or analytics technologies rely on cookies or similar tools, you can manage or disable these through your browser settings or relevant platform preferences.

No Sale of Personal Information

We do not sell personal information.

Personal information is not disclosed for the purpose of selling, trading, or commercially exploiting data about individuals.

Any use of personal information for analytics or advertising is conducted in accordance with Australian privacy law and this Privacy Policy.

Direct Marketing

Where we use personal information for direct marketing, you can opt out at any time using the unsubscribe option in our messages or by contacting us. If you request that we stop direct marketing, we will take reasonable steps to comply as required under Australian privacy law.

Requests and Complaints

If you have questions, concerns, or requests regarding how your personal information is used, you may contact us using the details provided in this Privacy Policy.

If you believe your privacy rights have been breached, you may also lodge a complaint with the Office of the Australian Information Commissioner.

How to Exercise Your Privacy Rights

You may exercise your privacy rights at any time by contacting us using the details provided below.

Email: support@osairo.com
Phone: +61 480 008 214

To protect your privacy, we may need to verify your identity before processing a request. This may include confirming your email address or requesting order-related information.

If you authorise another person to act on your behalf, we may require reasonable proof of authorisation and may verify the request directly with you.

We will respond to privacy-related requests within a reasonable timeframe in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

Marketing Preferences

You may opt out of receiving marketing communications at any time by using the unsubscribe option included in our messages or by contacting us.

Even if you opt out of marketing communications, we may continue to send essential service-related messages, such as order confirmations, delivery updates, account notifications, or customer support communications.

Complaints

If you have concerns about how your personal information is handled, you may contact us using the details provided in this Privacy Policy.

We will review and respond to complaints in accordance with Australian privacy law.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Compliance With Privacy and Advertising Standards

We comply with applicable Australian privacy law and with the data use and advertising requirements of the platforms and services we use.

Personal information is used only for legitimate business purposes, including order processing, customer support, service improvement, security, fraud prevention, and compliance obligations.

We do not use or disclose personal information in a manner that is deceptive, misleading, or inconsistent with this Privacy Policy.

Analytics, measurement, and advertising technologies may be used to operate our services, improve performance, measure effectiveness, and enhance security. These activities involve limited data and do not include payment card information.

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Business information
Brand Name: Osairo
Owned and Operated By: QJ Global Group LLC
D-U-N-S-Number: 144915376
Address:
1201 North Market Street
Suite 111
Wilmington, DE 19801
United States

Contact details
Email: support@osairo.com
Phone: +61 480 008 214

Customer service
Support hours: Monday to Friday, 8:00 am – 5:00 pm (Australian Eastern Time)
We aim to respond within 24 hours.